By Andhi Setya Hermawan

The Special Region of Yogyakarta, with its invaluable cultural and historical riches, is always committed to continuing to improve the quality of public services to its people. In facing the digital era, the City of Yogyakarta is moving forward by adopting technological innovation for the delivery of public services. This article will discuss the extent to which technological innovation has had a positive impact in providing more efficient and responsive public services in the city of Yogyakarta.

One innovation that can be used as an example is the implementation of an online-based public service system. With the adoption of information technology, Yogyakarta residents can now access public services without having to come to government offices. Through online platforms, such as official websites and smartphone applications, people can easily carry out various administrative processes, from permits to submitting documents.

Technology is also applied to speed up the communication process between citizens and the government. The online public complaint system allows Yogyakarta residents to report problems or provide suggestions directly via digital platforms. This accelerates the government's response to problems that arise in society, creating a participatory environment that involves all levels of society.

Not only that, the implementation of technology in data management also has a positive impact. A centralized database helps the Yogyakarta City government to manage information more efficiently, speed up the decision-making process, and optimize available resources. This can increase transparency and accountability in the delivery of public services.

In this context, Andhi Setya Hermawan, the author of this article, highlights the important role of technology as a catalyst for positive change. "I believe that technological innovation is not only a tool, but also the foundation for creating better public services. By using technology intelligently, we can ensure that every citizen gets efficient and quality services," said Andhi.

In Andhi's view, the next steps involve strengthening technological infrastructure, training human resources, and active community involvement in the use of technology. In this way, the City of Yogyakarta can continue to be an example for other regions in presenting technological innovations that have a positive impact on public services.

By integrating technological innovation, the City of Yogyakarta is moving towards a public service system that is modern, responsive and in line with the demands of the times. This initiative proves that local wisdom can synergize with global technological advances, creating a better public service ecosystem for community welfare.